WHAT IS AUTOMATED CHAT?
Automated Chat is a service, powered by rules and artificial intelligence, that your visitors can interact with on your site via a chat interface. Automated Chat is used to provide your visitors with a better experience and to help you increase your website conversions.
Improve Visitor Experience with Inclinet’s Automated Chat Service
Automated Chat Saves Time & Money
By automating conversations that would otherwise require an employee to answer, organizations save time and money that can then be allocated to other efforts. An Automated Chat service can be deployed for 24 hours a day, every day of the week, so your website chat is always open for business.
Automated Chat Generates Leads & Revenue
An Automated Chat service uses direct messages to qualify your visitors and guide them to where the can find the information they want on your website. For example, asking visitors just a few questions will help qualify which of the services you offer they are most interested in, and you can then lead them to that content on your website or even to your sales team. Alternatively, the Automated Chat service can collect visitor contact details and automatically add them to your email subscriber list.
Automated Chat can Guide Users to Better Outcomes
Not all visitors to your website are hot prospects and many don’t always know where to go to find the information they’re most interested in. In fact, some may not even know what it is they’re looking for. Maybe they just heard of your brand name and decided to explore. By asking a series of simple, qualifying questions, you can lead visitors to the best place for them to find the information they want without ‘selling’ to them.
Response times can have a massive impact on your conversion rates. If you leave your visitors waiting too long, you are likely to lose a few that would otherwise have taken action.
This is where we come in. Our Inclinet’s Automated Chat service allows you to respond to your customers instantly, providing them with a much quicker and smoother experience, which will result in higher customer satisfaction.