SUPPORT TICKET SYSTEM
Do you need a better process for managing customer support requests?
Inclinet offers an affordable online help desk system that enables businesses to manage and consolidate all their customer support requests in one online centralized location. An easy-to-use support ticket system. Our Ticket Support Script will not only provide you with an online help desk, but will empower you to manage and keep tickets organized as well.
Any company providing service, maintenance and after-sale support needs a simple and reliable support ticket system to organize and manage customer requests and issues. Our smart help desk system integrates into your website and allows you to keep your finger on the pulse of your customers’ needs!
An Affordable Ticket Support System
Smart Ticket Management
Handle multiple customer support and client requests. Process, edit, delete, and export tickets. Add tickets manually on behalf of clients.
Responsive & Varied Design
The front-end UI of our help desk software is optimized for mobile devices. You can preview and enable 10 different color themes.
Support members can use predefined messages in standard situations and thus improve turn-around time and quality.
Ticket Rating Tool
Clients can rate ticket replies they have received from the support team. They only need to click on the respective smiley / frownie.
Clients can communicate with your staff, follow up and read ticket replies from a password-protected profile area on the front-end.
Notify clients as soon as their tickets have been processed. Send automatic emails to all departments upon each new ticket received.
Clients can direct tickets to different departments from the online form. Team leaders can assign tickets to agents from the back-end.
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